Resilient Operating Models – Why Enterprises Are Redesigning Their GBS Footprints Home Resilient Operating Models – Why Enterprises Are Redesigning Their GBS Footprints Introduction Shared Services and Global Business Services (GBS) models were once designed for maximum efficiency: one...
The Rise of GCCs: From Outsourcing Alternatives to Innovation Engines Home The Rise of GCCs: From Outsourcing Alternatives to Innovation Engines Global Capability Centers (GCCs) have outgrown their legacy label. What started as cost centers now function as strategic...
Shared Services 2.0: From Cost Efficiency to Value Creation Home Shared Services 2.0: From Cost Efficiency to Value Creation Shared Services used to be synonymous with consolidation, SLA charts, and cost take-out. That playbook is dated. The next chapter—often...
The Automation-First GBS: How AI & Analytics Are Transforming Shared Services Home The Automation-First GBS: How AI & Analytics Are Transforming Shared Services Automation is no longer a bolt-on; it’s the operating system of next-gen GBS. The imperative is...