Job Description
Position: Project Solution Advisor – APAC
Location: Hyderabad/Remote – India
Experience: 7+ years
The Project Solution Advisor is a key partner-facing role, reporting to the Solution Advisor Lead in the Product Team.
Responsibilities:
- Program Management: Structure and organize deployments with partners, managing multi-market rollouts from pre-initiation to post-deployment hyper care.
- Coaching and Training: Guide partners through global rollouts, providing coaching and training in all aspects of deployment.
- Collaboration: Work with Domain Solution Advisors to develop optimized rollout plans for First Time Right (FTR) deployment.
- Knowledge Formalization: Develop and formalize processes into the Knowledge Base to ensure scalable, development-less implementation.
- Client and Partner Engagement: Interface with partners and clients, providing training, managing change requests, and ensuring optimal results.
- Best Practices Development: Collaborate with other Domain Solution Advisors to create and implement best practices within the organization.
- Travel: Willingness to travel up to 20% of the time.
Core Activities:
- Guide project teams on the best use of software applications to meet client needs.
- Serve as an escalation point for project-related queries across all domains.
- Act as the first point of contact for project-related tickets and their resolution.
- Manage projects and coordinate with CSM/Sales for commercial purposes.
- Provide prioritization input within projects as needed.
- Communicate with partners and clients about product-related issues.
- Represent the project within the organization.
- Test new features related to the project.
Knowledge and Experience:
- Extensive experience in project management.
- Strong knowledge of the CPG industry.
- Experience in deploying TPx solutions.
Measurements of Success:
- Effective orchestration of work and management of timelines.
Team Structure: This role is part of the globally based Solution Advisory team, with all members executing their roles on a full-time basis. The position reports directly to the Solution Advisor Lead.
Key Relationships:
- Collaborate with Domain Solution Advisors to ensure successful project execution.
Join us to lead and shape the future of project solutions at Indigrators.
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