• Indigrators Solutions Pvt. Ltd. 1st Floor, CWS One, Plot No: # 40, 41 & 42, Survey No: # 54, Ravi Enclave, Kondapur, Serilingampally, Hyderabad, Telangana 500084
  • [email protected]
  • +91-9392932809

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Project Solution Advisor – APAC

Full-Time in Customer Support Engineer Email Job
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Job Description

Position: Project Solution Advisor – APAC
Location: Hyderabad/Remote – India
Experience: 7+ years

The Project Solution Advisor is a key partner-facing role, reporting to the Solution Advisor Lead in the Product Team.

Responsibilities:

  • Program Management: Structure and organize deployments with partners, managing multi-market rollouts from pre-initiation to post-deployment hyper care.
  • Coaching and Training: Guide partners through global rollouts, providing coaching and training in all aspects of deployment.
  • Collaboration: Work with Domain Solution Advisors to develop optimized rollout plans for First Time Right (FTR) deployment.
  • Knowledge Formalization: Develop and formalize processes into the Knowledge Base to ensure scalable, development-less implementation.
  • Client and Partner Engagement: Interface with partners and clients, providing training, managing change requests, and ensuring optimal results.
  • Best Practices Development: Collaborate with other Domain Solution Advisors to create and implement best practices within the organization.
  • Travel: Willingness to travel up to 20% of the time.

Core Activities:

  • Guide project teams on the best use of software applications to meet client needs.
  • Serve as an escalation point for project-related queries across all domains.
  • Act as the first point of contact for project-related tickets and their resolution.
  • Manage projects and coordinate with CSM/Sales for commercial purposes.
  • Provide prioritization input within projects as needed.
  • Communicate with partners and clients about product-related issues.
  • Represent the project within the organization.
  • Test new features related to the project.

Knowledge and Experience:

  • Extensive experience in project management.
  • Strong knowledge of the CPG industry.
  • Experience in deploying TPx solutions.

Measurements of Success:

  • Effective orchestration of work and management of timelines.

Team Structure: This role is part of the globally based Solution Advisory team, with all members executing their roles on a full-time basis. The position reports directly to the Solution Advisor Lead.

Key Relationships:

  • Collaborate with Domain Solution Advisors to ensure successful project execution.

Join us to lead and shape the future of project solutions at Indigrators.

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